FAQ

Get in touch: audrey@audreyweaves.com.

Chain Length:  We are happy to modify chain length. Certain changes will require a fee. Please contact us at audrey@audreyweaves.com with any requests.

Custom Orders:  We welcome custom orders. Please email us at audreyducas@gmail.com with any inquiries. Please note that custom orders are final sale.

Shipping: *Jewelry* Free domestic shipping via USPS First Class. Flat $15 rate for international shipping. *Wall hangings*  Flat $15 rate for domestic shipping.  Flat $30 rate for  international shipping.  We are not responsible for lost or stolen packages or for items not received due to incorrect shipping/delivery information. 

Returns and Exchanges: We strive for quality and consistency. Due to the organic nature of the hand cut metal, yarns and weaving process, subtle variations are to be expected and enhance the uniqueness of each piece. Due to the one-of-a-kind nature of the jewelry and wall hangings, returns are not currently accepted. However, exchanges can be made within 7 days of customer receipt of goods and must be returned undamaged and unaltered in original packaging via USPS First Class Mail. Please email prior to mailing your item to initiate the exchange process. All exchange shipping costs are the responsibility of the customer. Due to their individual nature and our small scale production, custom orders are not eligible for exchange.

Wholesale: For wholesale inquiries, please email  audrey@audreyweaves.com with your retail information.

Jewelry Finish: Our jewelry is treated with the finest wax polish on the market. This is a microcrystalline wax polish designed to protect and restore jewelry and antiques.

Jewelry Care: To prolong the life of your jewelry, we recommend removing your jewelry when doing the following:
  • swimming (chlorine and salt can affect plating over time), showering, or washing your hands
  • applying lotions, oils, perfumes, etc.
  • cleaning, especially with harsh chemicals
  • when having hair treated

Your jewelry should be the last thing that you put on and the first thing to take off.

All Audrey Weaves pieces come on acid-free paper and protected inside a plastic bag. Inside a cute custom made felt pouch! Save these to protect your jewelry when you don't wear it and when you pack it for traveling.